Refund Policy
Read the Refund Policy for AI Sprite Sheet Creator, including rules for subscriptions, credit packs, and 14-day statutory withdrawal rights.
All sales are final
All sales are final. Subscriptions, credits, and credit packs are digital goods delivered right after payment. Because of this immediate delivery, they are not refunded once delivered, except in the specific cases described below. A one-sentence notice stating this is shown directly above every Subscribe and Buy button, and the same sentence appears in your receipt email. If you continue to payment, you accept it.
Cancellation
You can cancel your subscription at any time in Settings > Billing. Your plan and its credits stay active until the end of the period you paid for. The rest of that billing period is not refunded. Credit packs are one-time purchases and do not renew.
When we refund
We refund only in these three cases:
- Faulty or not delivered: A paid plan or credits did not arrive, or the service did not work as described. Tell us and we will fix the issue or refund your payment. Note: a failed generation returns its credits automatically.
- Charged twice: We refund the duplicate charge.
- EU, EEA, UK, and Switzerland, new subscriptions: Consumers who live in these locations can withdraw from a new subscription within 14 days of purchase. You get back the unused part: the amount paid minus the larger of the share of time used and the share of credits used, rounded in your favor.
When you buy a credit pack from the EU, EEA, UK, or Switzerland, you ask us at checkout to deliver the credits now and agree that you lose the right to withdraw once they are delivered.
How to withdraw online
To withdraw online, sign in, open Settings > Billing, and click "Withdraw from contract". You can reach this option from your account menu. Visitors in the EU, EEA, UK, and Switzerland also see a "Withdraw from contract" link in the site footer.
Type your name to confirm. Your subscription ends at once, and you can no longer use the credits from that payment. We email you a confirmation that records what you submitted and when we received it, and we keep that record. You can also send your withdrawal notice by email to hello@aispritesheetcreator.com.
How refunds are paid
Refunds go back to your original payment method through Stripe, our payment processor. Your bank or card issuer decides when the refund shows on your statement.
Contact us
Contact us first at hello@aispritesheetcreator.com using the email address you paid with before you open a dispute with your bank or card company. We answer refund requests by email. Nothing in this policy limits mandatory consumer rights you have where you live.